When will I receive my order?
Your order will be sent out within 2-3 days of ordering, our weekly postal drop-offs are Monday and Friday. Delivery takes 3-9 days. If there is a further delay we will inform you via email or text.
These terms also apply to Europe. Delivery takes around 4-10 days for Oceania orders.
Our cargo shipments are made from warehouses in Europe and the United States. It varies according to the stock status and the closest location.
Shipping is free for the United States, Canada, United Kingdom, and most countries in Europe.
We send all our orders with insurance. If it is lost during transport, your right will be protected. Remember there will be a delay in such a situation!
Please be aware that if you claim none delivery, we can not automatically refund or replace the items unfortunately. Once our courier has accepted the claim and reimbursed the costs we have lost we will then discuss the replacement of your order. We do not refund any orders or amendments to order.
We will send out your parcel to the delivery address provided with your order. You will receive a confirmation email with all your details in. We will not be held responsible for parcels that are delayed, lost or unable to be delivered, due to the incorrect address being given. In these circumstances no refund will be given on missing parcels until the items are returned to us. A different delivery address to your billing address can be given at the check out.
Please note couriers may leave your packages with a neighbour or in a safe place if you are not able to receive your package. If you prefer the courier not to, please leave a comment in the note to seller section upon check out.
Other details about Shipping & handling
Orders going to Europe may be X-Rayed at Customs and are not permitted to include any liquids. This includes: Face Paints, Aerosols, Nail Varnishes etc
Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
We’re sorry but we can’t change the delivery address of a parcel once your order has been placed.
If you are not available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
Please note any charges relating to tax and customs duty are the sole responsibility of the customer.
Please be aware that your parcel can be delayed by customs. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.